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Zendesk: Your Next IT Service Desk Solution

Tired of juggling multiple support channels? Frustrated with slow response times? It’s time to revolutionize your IT service management.

Zendesk: Your All-in-One ITSM Solution

  • Unify email, chat, phone, and social media support
  • Streamline workflows with powerful automation
  • Customize to fit your exact needs
  • Boost team productivity and customer satisfaction

“We reduced response times by 50% and increased customer satisfaction scores by 30%.” – Sarah, IT Director

Don’t settle for mediocre support. Join thousands of businesses already thriving with Zendesk.

Ready to transform your IT support?

Schedule Your FREE Consultation Session






    You will receive our Non-Discolosure Agreement to protect your app idea. We respect your confidentiality and therefore keep all disclosed information private.


    How Can Blue Whale Apps Help with the Zendesk Ticketing Tool?

    At Blue Whale Apps, we specialize in helping organizations implement and optimize their Zendesk ticketing systems. Our team of experts works closely with you to understand your unique business needs and tailor Zendesk to meet your requirements.

    Implementation

    • Assessment: We conduct a thorough assessment of your organization’s needs, including current support processes and workflows.
    • Setup: Our team assists with the initial setup and configuration of Zendesk, ensuring it is tailored to your specific requirements.
    • Customization: We customize Zendesk to align with your branding and workflow, ensuring seamless integration into your existing systems.
    • Migration: If needed, we help migrate data from your current ticketing system to Zendesk, ensuring a smooth transition.
    • Testing: We conduct rigorous testing to ensure that Zendesk functions correctly and meets your organization’s needs before deployment.

    Customization

    • Branding: We customize Zendesk to match your organization’s branding guidelines, including logo, colors, and theme.
    • Ticket Forms: We create custom ticket forms tailored to different types of requests or issues, ensuring the right information is collected upfront.
    • Workflows: Our team configures workflows within Zendesk to automate repetitive tasks and ensure tickets are routed to the appropriate teams or agents.
    • SLAs: We set up Service Level Agreements (SLAs) to ensure that tickets are resolved within specified timeframes, based on priority and severity.

    Training and Support

    • Training Programs: We provide comprehensive training programs for your team, covering all aspects of Zendesk usage, from ticket creation to advanced reporting.
    • Documentation: We create user-friendly documentation and guides to help your team quickly reference and troubleshoot common issues within Zendesk.
    • Ongoing Support: Our team provides ongoing support to address any questions or concerns your team may have, ensuring a smooth transition to Zendesk.

    Integration

    • System Integration: We integrate Zendesk with your existing systems and tools, such as CRM software, email platforms, and communication tools, to ensure seamless data sharing and workflow automation.
    • API Integration: We leverage Zendesk’s API to build custom integrations or extensions tailored to your organization’s unique needs.

    Ongoing Maintenance

    • Monitoring: We monitor Zendesk’s performance and address any issues or concerns proactively to ensure uninterrupted service.
    • Updates: Our team manages Zendesk updates and patches, ensuring that your system is always up-to-date with the latest features and security enhancements.
    • Optimization: We continuously optimize Zendesk based on feedback and usage data, ensuring it continues to meet your organization’s evolving needs and goals.

    Why Choose Blue Whale Apps for Your Zendesk IT Service Desk Solution?

    1. We are expert in implementation and optimization of Zendesk solutions.
    2. We provide customized Zendesk setups tailored to your unique business needs.
    3. Our comprehensive support ensures a smooth deployment and ongoing maintenance.
    4. We specialize in integrating Zendesk with your existing systems and tools.
    5. Proactive monitoring and optimization ensure uninterrupted service and continuous improvement.
    6. Transparent communication is our priority throughout the implementation process.
    7. Customer satisfaction is our ultimate goal, driving tangible results and business success.

    Success Stories

    Trusted by leading brands including Fortune 500 enterprises and Silicon Valley startups

    Spider Door

    Spider Door offers end-to-end 21st century digital solutions for Self-Storage industry. It’s portfolio of solutions includes Pay Bill, Rent Unit(s), Move-In, Move-Out, Open Gate, Report issues, Auto reminder for late payments and much more, all from the personalized native apps for iOS and Android.

    It seamlessly integrates with customer’s existing gate software. All activities from the app automatically syncs back to the gate goftware and vice versa.

    View Case Study

    MobilEars

    Mobilears, an audiology medical application development for iPad to help patients test their hearing capacities with ease. It is an FDA, ANSI-certified, and HIPAA-compliant medical application that enables users to perform self-administered hearing tests, eliminating the need to travel to the hearing labs, thus offering convenient, cost-effective, and comfortable hearing test solution. The application features with a proprietary audio calibration (end-to-end encrypted) system, that is smart and accurate enough to work across different audio chipsets of varying iPad devices.

    View Case Study

    Avnet

    Development of an enterprise event management application to host and manage corporate events for thousands of employees and internal stakeholders. This native event management applications on both iOS and Android platforms with tight integration to Salesforce CRM, simplified the event management process for the client company, improving the success and engagement ratio of their events by 53% on YoY basis.

    View Case Study

    View Work

    See what our clients are saying about their experience with BlueWhaleApps!

    Reviews of top business listing websites

    View More

    Insights and Blogs

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    July 15, 2024

    IT Service Delivery

    A Comprehensive Guide to Choosing the Perfect Ticketing System

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    July 12, 2024

    IT Service Delivery

    Implement a Ticketing System: Boost Customer Support Efficiency

    project_logo

    August 10, 2020

    Mobile Applications

    What To Know Before Selecting Your Retail POS System

    Read More

    Don't let outdated IT support processes hold your business back. Join thousands of organizations worldwide who have made the switch to Zendesk and transformed their IT support experience. Contact us today to learn more and start your journey with Zendesk!

    Fill out the form to find out how or talk to an expert at +1-561-753-0776

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