The landscape of citizen interaction with government agencies is undergoing a significant shift. Artificial intelligence (AI), with its potential for automation, personalization, and data-driven insights, is emerging as a powerful tool for enhancing citizen services. This paper explores the transformative potential of AI in customer service for government agencies, focusing on two key use cases: […]
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Introduction In the rapidly evolving digital landscape, cloud computing has emerged as a transformative force, reshaping various industries and sectors, including the public sector. State and local governments are increasingly recognizing the strategic importance of embracing cloud solutions to modernize their operations, enhance service delivery, and optimize resource utilization. This cutting-edge technology offers a plethora […]